Frequently asked questions — Accounts

I haven’t received the verification email, what do I do?

First check the spam or junk folder. If it is not there, wait a few minutes and try signing up again. Also make sure you have typed your email address correctly.

How long does it take for my account to activate?

As soon as you click the verification link in the email, your account becomes active immediately. If the confirmation page gives you an error, check that the link has not been cut off or expired (verification links expire after a while).

I forgot my password, how do I recover it?

From the sign-in screen, press Forgot your password? and enter your email. You will receive a link to reset it. Also check the spam folder just in case.

Can I change the email address of my account?

The email is the identity of your account in Taverno. If you need to change it, contact our support team.

I tried to sign in several times and I get blocked

To protect your account, sign-in is limited to a few attempts per minute. Wait a moment and try again. If the problem persists, request a new password.

Can I have more than one bar with the same account?

By default, each account can only have one bar. The maximum number depends on the limits of your account: if you need to manage several bars, contact support. Check the Your bar guide for more details.